1. About Us

This website is operated by Zip Bikes (“we”, “us”, “our”). These Terms apply to your use of our website and purchases of our products.

For enquiries contact: sales@zipbikes.co.uk

2. Acceptance of Terms

By accessing our website or purchasing from us, you confirm that you:

• are legally capable of entering a binding contract, and
• agree to be bound by these Terms and related policies.

If you do not agree, you must not use the website.

3. Use of the Website

You agree not to:

• breach laws or regulations
• interfere with website security or operation
• misuse intellectual property or website content
• submit false or misleading information

We may suspend access where misuse is suspected.

4. Products and Descriptions

We make reasonable efforts to ensure accurate descriptions, pricing, and product availability. However, errors may occur.

We reserve the right to correct errors and cancel affected orders with a full refund.

5. Orders and Payment

All orders are subject to acceptance and product availability.

Orders may be refused or cancelled where:

• pricing errors occur
• fraud is suspected
• stock becomes unavailable

If payment has been taken, a full refund will be issued.

6. Delivery and Risk

Delivery terms are explained in our Shipping Policy.

Ownership of goods passes once full payment is received. Risk passes upon delivery to you or your nominated recipient under the Consumer Rights Act 2015.

7. Consumer Rights

Nothing in these Terms affects statutory consumer rights.

Under UK consumer law, goods must be:

• of satisfactory quality
• fit for purpose
• as described

If goods are faulty, you may be entitled to:

• repair or replacement
• price reduction
• full refund, including the 30-day right to reject

Full details are available in our Refund Policy.

8. E-Bike Use, Safety and Maintenance

E-bikes should:

• be used according to manufacturer instructions
• receive regular maintenance and servicing
• only use approved batteries and chargers

We are not responsible for damage caused by:

• misuse or modification
• third-party parts or chargers
• lack of maintenance
• accidental or water damage

This does not limit statutory rights.

9. Intellectual Property

All website content is owned by or licensed to Zip Bikes. Content may not be copied or reused without written permission.

10. Third-Party Services and Links

We are not responsible for third-party tools, external websites, or transactions conducted outside our website.

11. Limitation of Liability

Nothing excludes liability for:

• death or injury caused by negligence
• fraud or fraudulent misrepresentation
• breach of consumer protection law

Subject to the above, we are not liable for:

• indirect or consequential losses
• loss of profit, revenue or business
• loss arising from website or product use

12. Indemnity

You agree to indemnify us against losses resulting from breach of these Terms or misuse of the website.

13. Termination

Access may be suspended or terminated where Terms are breached or unlawful activity is suspected.

14. Governing Law

These Terms are governed by the laws of England and Wales, with disputes subject to English courts.

15. Changes to These Terms

Terms may be updated periodically. Continued website use constitutes acceptance of updated Terms.