Return Policy

Return Policy

We accept returns within 14 days of delivery.

Return Eligibility

To be eligible for a return:

• Items must be unused, unworn, and in original condition

• All tags and original packaging must be included

• Proof of purchase is required

How to Start a Return

To request a return, please contact us at:
sales@zipbikes.co.uk

Returns must be approved before being sent. Items returned without prior authorization will not be accepted.

Return Address

Approved returns should be sent to:

Unit 1 Princess Mews
Horace Road
Kingston
KT1 2SZ
United Kingdom

If your return is approved, we will provide instructions on how to return your item.

Return Shipping Costs

• Customers are responsible for return shipping costs

• If the item is faulty, damaged, or incorrect, we will cover return shipping costs

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

• Refunds are issued to the original payment method

• Refunds are processed within 10 business days

• Original shipping fees are non-refundable, unless the return is due to our error

Non-Returnable Items

The following items are not eligible for return:

• Sale items

• Gift cards

• Custom or personalised products

• Personal care or hygiene products

• Hazardous materials or flammable goods

Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately at sales@zipbikes.co.uk so we can resolve the issue.