ZIP BIKES – PRIVACY POLICY

Last updated: 18 November 2025

At Zip Bikes Ltd, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website https://zipbikes.co.uk or make a purchase from us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect:

A. Information you provide directly

  • Name, email, phone number

  • Billing and shipping addresses

  • Payment details (processed securely by our payment provider)

  • Account login credentials

  • Order history and communications with us

B. Information we collect automatically

  • IP address, browser type, device information

  • Pages you visit and how you navigate our website

  • Cookies and similar tracking data

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Communicate about your order or account

  • Improve our website and services

  • Prevent fraud and protect our business

  • Send marketing communications (if you consent)

  • Comply with legal obligations

3. Cookies & Tracking

We use cookies to improve your shopping experience, including:

  • Website functionality

  • Analytics

  • Shopping cart operations

  • Personalised offers and promotions

You can manage or disable cookies through your browser settings. Marketing or analytics cookies are used only with your consent.

4. Marketing Communications

We will only send marketing emails if you opted in. You can unsubscribe at any time using the unsubscribe link in emails.

We may also use your data for targeted advertising or retargeting, including via Google Ads. You can opt out of personalized ads through your browser settings or Google Ads preferences.

5. How We Share Your Information

We share personal information only with trusted partners:

  • Payment providers for secure transactions

  • Delivery and courier services

  • IT, hosting, and data analytics services

  • Marketing service providers (only with your consent)

We do not sell or trade your personal information.

6. Children’s Privacy

Our website and services are not intended for children under 13.
We do not knowingly collect information from children under 13.

7. Data Retention

We keep your personal information only as long as necessary to:

  • Process orders

  • Comply with legal obligations

  • Maintain business records

Typically, we retain data for up to 5 years after the last order unless a longer period is required by law.

8. Your Rights (UK GDPR)

You have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate information

  • Request deletion of your data

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, email us at: sales@zipbikes.co.uk

9. Security

We use industry-standard measures to protect your information.
No system is 100% secure; we cannot guarantee absolute security of data transmitted online.

10. Third-Party Links

Our website may link to other websites.
We are not responsible for the privacy practices or content of these external sites. Please review their policies before providing personal information.

11. International Transfers

Your data may be stored or processed outside the UK.
We use standard legal mechanisms, such as UK-approved contracts, to protect your data when it leaves the country.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

13. Contact Us

If you have questions about your privacy or this policy, contact us:

Zip Bikes Ltd
📧 sales@zipbikes.co.uk
🏢 Unit 1 Princess Mews, Horace Road, Kingston, KT1 2SZ, United Kingdom
📞 020 3198 8100