1. Who We Are

Zip Bikes is the data controller for purposes of the UK GDPR and the Data Protection Act 2018.

For privacy enquiries contact: sales@zipbikes.co.uk

2. Personal Data We Collect

Information you provide

• Name, address, email and phone number
• Billing and shipping information
• Order confirmations and payment details
• Account login details
• Customer service communications

Usage data

• IP address
• Device and browser information
• Pages visited and interactions
• Collected via cookies and tracking technologies

Third-party sources

• Shopify platform services
• Payment processors
• Delivery couriers
• Analytics and marketing providers

3. Lawful Bases for Processing

• Contract — fulfilling orders and services
• Legal obligation — accounting and compliance
• Legitimate interests — service improvement and security
• Consent — marketing and non-essential cookies

You may withdraw consent at any time.

4. How We Use Your Data

• Process and deliver orders
• Process payments and prevent fraud
• Provide customer support
• Manage customer accounts
• Improve website and services
• Send marketing communications (with consent)
• Comply with legal obligations

5. Cookies

Cookies help us:

• Enable essential website functions
• Analyse traffic and performance
• Support marketing and advertising

Non-essential cookies are used only with consent under PECR regulations. Preferences can be managed via the cookie banner or browser settings.

6. Sharing Your Information

• Shopify (hosting & ecommerce platform)
• Payment processors
• Delivery couriers
• Analytics and marketing providers
• Legal authorities where required

All third parties must comply with UK data protection law.

7. International Transfers

Some service providers process data outside the UK. Where this occurs, we use safeguards such as UK adequacy regulations or Standard Contractual Clauses.

8. Data Retention

• Order records retained up to 6 years
• Marketing data kept until consent withdrawn
• Account data retained until closure or inactivity

9. Your Rights Under UK GDPR

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent

Contact: sales@zipbikes.co.uk

You may also complain to the Information Commissioner’s Office: ico.org.uk

10. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect their personal data.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.